FELŌRA

Who We Are

FELŌRA is a premium women's wellness brand operating at felora.care. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase from us.

If you have any questions about this policy please contact us at she@felora.care.

Information We Collect

When you visit our store or make a purchase we may collect the following information:

• Name, email address, billing and shipping address
• Payment information (processed securely — we never store your full card details)
• Phone number (if provided)
• Order history and preferences
• Information you voluntarily provide when contacting us
• Website usage data including pages visited, time spent and device information

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries and provide customer support
• To send marketing communications if you have opted in (you can unsubscribe at any time)
• To improve our website and product offerings
• To comply with legal obligations

Sharing Your Information

We share your information only with trusted third parties who help us operate our business — including our payment processors, shipping partners and email service providers. These parties are contractually obligated to keep your information secure and may only use it for the specific purpose for which it was shared.

We will never sell your personal information to any third party.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

Your Rights

Depending on your location you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights please contact us at she@felora.care.

Data Security

We take the security of your personal information seriously. Our website uses SSL encryption and our payment processing is handled by industry-standard secure payment providers. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

Children's Privacy

Our store is not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected information from a child please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.